Terms & Conditions

Please read the following terms and conditions of site use carefully before using this website. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable laws. If you do not agree to these terms and conditions, please do not use this site.

Returns & Refund Policy:

See our return policy for information on returns, damaged products, refunds, etc. Contact our returns department directly at sales@windigosigns.com or call 844 946-3446.

Privacy Policy

See our privacy policy and security statement for additional information.

Shipping and Receiving Policy

See our shipping and receiving policy including information on tracking your package.

Shipping and Receiving Policy

If you are not satisfied with hardware product, please contact us by email at sales@windigosigns.com within 30 calendar days of the receipt of the product. If the item is returned in the original box, in unused condition we will exchange it, or offer you a refund, based on your original method of payment. The hardware product must be returned to the warehouse at your digression within 14 calendar days of the email return notification. Shipping fees on the original purchase are non-refundable. Return hardware shipping fees are the responsibility of the customer. All hardware products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.

Printed Sign and Graphic Returns

Printed signs and graphics are non-refundable due to the custom nature with the print media and labor required to produce. However, the stock hardware portion of the display can be returned for a refund.

Order Corrections

If your shipping order is incorrect or damaged in the initial shipping from us, to its original destination, please contact us within 5 business days of receiving your order, and at our discretion we will make the proper corrections for you. We may at our discretion ask for photos of the damaged items to assist with shipping claims with the shipping companies. Please email us at sales@windigosigns.com and inform us of your invoice number, order date and ship to address and let know the relevant details. Images of the damage issue are required for immediate consideration by management.

Hardware Limited Warranty

All windigosigns.com products are protected by a strenuous product support program. Warranties are applicable to defective and failures that become apparent with the product’s warranty terms. The hardware warranty starts from the original order date or the invoice date. Warranties cover defective materials or workmanship only under normal wear and tear conditions. The limited warranty coverage is for replacement parts only. All related shipping fees are the responsibility of the customer. The hardware warranty does not cover weather related damage including acts of god, accidental damage or intentional damage. At their discretion management may ask for photos of damaged products or parts. In some cases, management may ask the customer to ship damaged hardware products back to windigosigns.com at the customers expense to determine warranty coverage. The warranty is valid to the original purchaser only and is non-transferable.

  • Steel tent frames – 12 months
  • Aluminum tent frames – 24 months
  • Flag pole kits – Lifetime warranty
  • Pop up displays – 12 months
  • EZ Tube displays – 12 months
  • Step and Repeat frames – 12 months
  • Economy retractable banner stands – 6 months
  • Deluxe retractable banner stands – 12 months
  • Accessories – 3 months
  • Windigo Signs – 18 months

 

Graphic Warranty

Graphic warranty is for defective materials or fabrics. Fading is not covered.

  • Aviator boards – 18 months
  • Interior fabric graphics – 12 months
  • Exterior fabric graphics – 6 months

 

Windigo Signs Warranty Disclaimer

Windigo Signs manufacturers plastic blow molded parts that are used for sign frames. These signs can be mounted a variety of different locations including walls, buildings, fences, light poles, etc. Windigo Signs does not warranty the final location of the installed signage. The final installation location is the responsibility of the end user. All damage from improper installation locations to buildings, light poles, walls, fences, etc. is the full responsibility of the end user.

When installing on light poles contact the pole manufacturer for detailed specifications. Light pole damage and related property damaged are not covered in any way and are the full responsibility of the end user.

Graphic Approval

Graphic orders will be scheduled for printing / finishing in the production department upon proof approval of the project. After the graphic proof is approval the order will be processed and no changes can be made after proof approval. This process is final and non-reversable.

Limitation of Liability

www.windigosigns.com shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if www.windigosigns.com has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. When placing an order with Windigo Signs the customer agrees to the terms or our limited liability and return and refund policies. Windigo Signs limit of liability is the purchase price of the hardware or graphic purchased. The customer agrees to hold Windigo Signs harmless for any other costs other than those associated with the direct purchase price of the hardware or graphic purchased. Windigo Signs does not refund shipping charges. Customers are responsible for all shipping charges of products. Windigo Signs is not responsible for products damaged in shipping, mis or redirected products, or any other circumstances out of Windigo Signs control. A hardware or graphic may be either refunded or repaired at Windigo Signs discretion, if it is within the return policy time frame.

In no event shall www.windigosigns.com’s liability to customer for any claims under this agreement exceed the amount paid by customer to www.windigosigns.com during the three (3) months preceding the occurrence of the event’s giving rise to customer’s claim. When it comes to shipping delays we follow FedEx rules and exclusions. We are unable to refund any delays due to the following below: Shipments that are delayed due to causes beyond FedEx’s control including, but not limited to: the unavailability or refusal of a person to accept delivery of the shipment, acts of God, natural disasters, war risks, acts of terrorism, acts of public authorities acting with actual or apparent authority, acts or omissions of customs or similar authorities, authority of law, insufficient information provided by a customer, hazardous materials, packages improperly offered for transport, the application of security regulations imposed by the government, or other-wise applicable to the shipment, riots, strikes or other labor disputes, civil, unrest, disruptions in national or local air or ground transportation networks (including, but not limited to, FedEx’s transportation network), disruption or failure of communication and information systems, and adverse weather conditions.

International Shipments for which the customer is responsible as the payer of any applicable duties and taxes and delivery is delayed until payment arrangements are made. Some International shipments may be subject to customs inspections which may cause a delay. Overseas shipments are susceptible to weather related delays and Windigo Signs is not responsible for these delays.

Shipping/Address Change in Transit

Also, if a customer requests an address change while the package is in transit – at no fault of Windigo Signs – then there will be a fee added at time of request.

Typographical Errors

In the event that a www.windigosigns.com product is mistakenly listed at an incorrect price, we reserve the right to refuse or cancel any orders placed for product listed at the incorrect price. Windigo Signs reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, we shall issue a credit to your credit card account in the amount of the incorrect price.

Copyrights © ® TM SM

You the “customer” and provider of the artwork, warrants that the subject matter to be produced is not copyrighted or © ® TM or SM by a third party without prior authorization to reproduce it from its owners. The customer also recognizes that because subject matter does not have to bear a copyright or © ® TM or SM notice in order to be protected by copyright law, absence of such notice does not necessarily assure a right to reproduce. The customer further warrants that no copyright notice has been removed from any material used in preparing the subject matter for reproduction. To support these warranties, the customer agrees to indemnify and hold us, the service provider, harmless for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright or © ® TM or SM infringement involving the work produced or provided with or without the © ® TM or SM symbols present.

Trademarks

All trademarks, service marks and trade names of www.windigosigns.com used in the site are trademarks or registered trademarks of www.windigosigns.com. All photos, images, marketing material, templates, content, product descriptions are copyrighted and are the property of Windigo Signs. They cannot be downloaded or sued in way with expressed written permission of Windigo Signs.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by www.windigosigns.com without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice

www.windigosigns.com may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to www.windigosigns.com.

Miscellaneous

Your use of this site shall be governed in all respects by the laws of the state of Arizona, U.S.A., without regard to the choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of www.windigosigns.com products) shall be in the state or federal courts located in Maricopa County, Arizona. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of www.windigosigns.com products) must be commenced within one (1) year after the claim or cause of action arises. www.windigosigns.com’s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. www.windigosigns.com may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a www.windigosigns.com or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization. We reserve the right to refuse service.

Participation Disclaimer

www.windigosigns.com does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, www.windigosigns.com is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, www.windigosigns.com reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to www.windigosigns.com in its sole discretion.

Indemnification

You agree to indemnify, defend, and hold harmless www.windigosigns.com, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links

In an attempt to provide increased value to our visitors, www.windigosigns.com may link to sites operated by third parties. However, even if the third party is affiliated with www.windigosigns.com has no control over these linked sites, all of which have separate privacy and data collection practices, independent of www.windigosigns.com. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, www.windigosigns.com seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Credit / Invoicing

Beginning August 9, 2018 all invoices that go beyond terms will accrue monthly finance charges assessed at an annualized rate of 20%. If an invoice goes 60 days beyond terms, it will be submitted to our collections department and the full 20% finance charge will be added to the entire invoice at that time

Resale Identification

Prior to accepting orders on Windigo Signs, we require all customers to submit the following documents, which identifies your business as a reseller in the sign, graphics, or advertising industries.

 

Step 1. Please email the appropriate resale identification to sales@windigosigns.com.

Step 2. Register online at www.windigosigns.com

Step 3. Once you get approval for your account, you can start order online.

Tax

Unless you submit a copy of the ship-to state resale certificate or a statement of delivery, please note that you will be required to pay use tax on orders that have blind shipment requests in the State of Arizona.