Refund and Returns Policy

100% Satisfaction Guaranteed

As part of the Windigo Signs experience, it is our commitment to provide superior products. If you are not completely satisfied with your purchase for any reason, we will make it right. You can return your product for a replacement or refund within thirty (30) days of your purchase.

Windigo Signs guarantee doesn’t cover ordinary wear and tear or damage caused by improper use or naturally caused accidents.

Returning Items

You can return your purchase mail, regardless if you made your purchase on the website or over the phone. Proof of purchase is required. Please retain all product packaging until you’re completely satisfied with the condition and performance of your purchase. Please return the product and all packaging together.

Mailing Your Return

Please include your name, email address and proof of purchase. Proof of purchase can be a receipt, invoice, packing slip, order confirmation, etc. If you do not have proof of purchase you are not out of luck, we can help. Please contact us at 844 946-3446.

Hardware Returns

If you are not satisfied with hardware product, please contact us by email at sales@windigosigns.com within 30 calendar days of the receipt of the product. If the item is returned in the original box, in unused condition we will exchange it, or offer you a refund, based on your original method of payment. The hardware product must be returned to the warehouse at your digression within 14 calendar days of the email return notification. Shipping fees on the original purchase are non-refundable. Return hardware shipping fees are the responsibility of the customer. All hardware products must include any accessories, manuals, documentation and registration that shipped with the product. We do not charge a restocking fee.

Printed Sign and Graphic Returns

Printed signs and graphics are non-refundable due to the custom nature with the print media and labor required to produce. However, the stock hardware portion of the display can be returned for a refund.

Order Corrections

If your shipping order is incorrect or damaged in the initial shipping from us, to its original destination, please contact us within 5 business days of receiving your order, and at our discretion we will make the proper corrections for you. We may at our discretion ask for photos of the damaged items to assist with shipping claims with the shipping companies. Please email us at sales@windigosigns.com and inform us of your invoice number, order date and ship to address and let know the relevant details. Images of the damage issue are required for immediate consideration by management.

Hardware Limited Warranty

All windigosigns.com products are protected by a strenuous product support program. Warranties are applicable to defective and failures that become apparent with the product’s warranty terms. The hardware warranty starts from the original order date or the invoice date. Warranties cover defective materials or workmanship only under normal wear and tear conditions. The limited warranty coverage is for replacement parts only. All related shipping fees are the responsibility of the customer. The hardware warranty does not cover weather related damage including acts of god, accidental damage or intentional damage. At their discretion management may ask for photos of damaged products or parts. In some cases, management may ask the customer to ship damaged hardware products back to windigosigns.com at the customers expense to determine warranty coverage. The warranty is valid to the original purchaser only and is non-transferable.

  • Steel tent frames – 12 months
  • Aluminum tent frames – 24 months
  • Flag pole kits – Lifetime warranty
  • Pop up displays – 12 months
  • EZ Tube displays – 12 months
  • Step and Repeat frames – 12 months
  • Economy retractable banner stands – 6 months
  • Deluxe retractable banner stands – 12 months
  • Accessories – 3 months
  • Windigo Signs – 18 months

 

Graphic Warranty

Graphic warranty is for defective materials or fabrics. Fading is not covered due to the

  • Aviator boards – 18 months
  • Interior fabric graphics – 12 months
  • Exterior fabric graphics – 6 months

 

Windigo Signs Warranty Disclaimer

Windigo Signs manufacturers plastic blow molded parts that are used for sign frames. These signs can be mounted a variety of different locations including walls, buildings, fences, light poles, etc. Windigo Signs does not warranty the final location of the installed signage. The final installation location is the responsibility of the end user. All damage from improper installation locations to buildings, light poles, walls, fences, etc. is the full responsibility of the end user.

When installing on light poles contact the pole manufacturer for detailed specifications. Light pole damage and related property damaged are not covered in any way and are the full responsibility of the end user.